Items on our site will always reflect the
most current price of the item; however the price can change without
notice. Firstsurvival cannot confirm the price of an item until it is
ordered. We have a large database and despite our efforts there may be
a small amount of mispriced items in our inventory. If this happens, Firstsurvival
will take one of these options:
1. If the correct inventory reflects a
lower price than the price when you purchased it, Firstsurvival will charge
the lower amount and notify you immediately.
2. If the correct inventory reflects a
higher price than the price when you purchased it, Firstsurvival will
not charge your credit card and either contact you for further instructions
or cancels the order and notifies you immediately.
We do not process charges online in
real time due to the high level of Internet fraud. We only process your
credit card upon verification with your bank. As a result, processing times
vary. There is no guarantee for processing time. We make every effort to
process your order the same day. Please refer to our Credit Card Processing
Policy for more information.
We accept Visa, MasterCard, American
Express and Discover as forms of payment. Each credit card company has
established policies and procedures that we as a Merchant (seller) must
adhere to. There are responsibilities that you as the "buyer" must
adhere to which could include proof that you are in fact "the card
holder" by means of reasonable identification (business or other listed
telephone number with the credit card company database that we can verify).
Please contact American Express @ 1-(800) 528-5200, Discover @ 1-(800)
347-2000, VISA @ 1-(800) 228-1122 or MasterCard @ 1-(800) 826-2181 if you
feel like any of our "verification" policies are not in line with
their organizational policies. We work hard to prevent FRAUD. Please be aware
that we make all attempts to verify you as the "real cardholder"
prior to processing the charge.
Bill to Address
Our merchant system requires that we
verify the registered billing address with the issuing bank prior to
approval. The address you provide must match exactly with the address on
file. This address is the same address where your credit card bill is sent.
Errors will increase the processing time of your order.
Firstsurvival allows orders to be
shipped to an alternate ship to address. The Alternate Shipping Address must
be verified by a merchant system. At this time we are unable to ship to
APO/FPO or P.O. Box addresses.
For your protection, we ask that you
enter an extra 3-4 digit number called the CCID or CVV2. The extra ID number
is located on the back of your Visa, Master Card, or Discover cards. The
American Express code is located on the front of the card, just above the
We appreciate your business, and hope
you understand that in today's times credit card fraud costs are approaching
multi-billion dollar levels. We will do everything in our power to protect
We reserve the right to drop ship from a
wholesale drop shipper near your location if you have selected one, two or
three day air. We guarantee you will receive the products ordered within the
time requested. However, if you selected one day air and we ship it via
ground from a drop shipper and you do receive the product in one day, we do
not refund any shipping charges. On rare occasions, you may have a delayed
shipment, in which case, contact our customer service department and we will
cheerfully refund the shipping charge differential.
When you place an order, we will estimate
shipping and delivery times for you based on the availability of your items
and the shipping options you choose. Shipping price estimates are based on
FedEx's real time information. Due to problems on our server and FedEx's
shipping costs occasionally, although rare, are incorrect. Firstsurvival
reserves the right to correct such mistakes.
Orders received by 2:00PM CST usually will ship the same day. Firstsurvival reserves the right to ship items however
necessary as long as they arrive in the requested amount of time.
Occasionally orders will be shipped via a different method than what the
customer has chosen.
3 Day Shipping
Orders received by 2:00PM CST will arrive in 3 business days or fewer.
2nd Day Shipping
Orders received by 2:00PM CST will
arrive in 2 business days or fewer.
Orders received by 2:00PM CST will arrive the next business day. There is an additional charge for Saturday delivery.
The carrier we use to ship your order
depends on several different factors including the shipping method you
choose, your products, etc. Our shipping department will choose the carrier
that will give you the quickest service. The carrier we choose will not
affect your shipping cost.
Firstsurvival can ship to any address
within the United States. Currently we cannot ship to PO Boxes, APO, or FPO address. We can ship to US territories via USPS; we will contact you with your
actual shipping costs prior to shipping your order.
When you purchase from Firstsurvival you
can be assured that you are receiving premium quality, factory-sealed
products. Should you be dissatisfied with the product you purchased, you may
select to have the item replaced. Firstsurvival provides a warranty for most
of the products and supplies on the website within 30 days of original
purchase. Any purchase via the website will be subject to these terms and
WILL NOT be accepted without an RMA number. There are no refunds
issued for defective product. Firstsurvival will ship a new item
immediately and charge the respective credit card account. On receipt of the
defective item Firstsurvival will issue a refund.
Customer is responsible for shipping
charges on all returned items, and items must be returned in the original
packaging which is then placed within the actual shipping container.
Items we ship free that are returned or
refused, the customer is liable for the shipping charges. We will refund less
the restock fee and shipping cost.
All products purchased via the website
come with the manufacturer's warranty policy. Warranty issues should be
placed with the corresponding manufacturer. Due to some manufacturers'
policies, Firstsurvival cannot accept items for exchange, replacement or
credit FOR ANY REASON from these manufacturers.
There are no returns on perishable items
for any reason. The 10# cans may be dented due to pressure sealing and are
not returnable and are ok for use and storage.
In the event you receive a damaged package, you must contact Firstsurvival within 2 business days. We will submit a claim through the appropriate shipper and send out a replacement order. Anything reported after 2 business days will be subject to denial of claim.
Refunds will not be issued on food items, only replacement product sent.
In the event the order with non food items is cancelled, the 15% restock fee and shipping charges will apply.
Returns WILL NOT be accepted without an RMA number. All returns
must be returned in the original packaging which is unmarked, unopened and
undamaged within 30 days of purchase date. There is a 15% restock fee
on all returns. Shipping is not refunded and is paid by customer to
ship back for return. See below for return instructions.
In the event an order is shipped due to
Firstsurvival error. The customer must notify us within 30 days of
original purchase date and obtain an RMA.
Firstsurvival will ship a new item immediately and charge the respective
credit card account. We will send a call tag for the return of the
misshipped item. Once it is received a credit will be issued.
Get a Return Merchandise Authorization (RMA) number from Firstsurvival.
Please contact Firstsurvival 1-800-777-8444
When you receive your RMA #, you will now be able to ship
your product back. The address to ship your return is 4870 12th Avenue East Shakopee, MN 55379. Shipping the product return to an address other than the one provided
may cause severe delays in the return process.
Pack the items carefully. Please use the
original packaging that you received with your package. DO NOT ship items in
their OEM packaging as they won't
be in re-saleable condition. You are responsible for all shipping charges on
returned items and any damages in transit.
Display the RMA # on the outside of the box. Do not write on or apply any
labels directly to manufacturer boxes or original product packaging surfaces.
You may write on the outside of the package the items were shipped in.
Receive your refund. Your refund will be
issued as soon as the products have been received and RMA has been accepted.
Firstsurvival is not liable under any
circumstance for damages incurred by any product or the product's failure.
All claims against Firstsurvival will
take place in Scott County, Shakopee, MN.